Privacy Policy

Effective Date: October 2026 • Operating Entity: Orange City Batteries (OCB Nagpur), Surya Nagar, Pardi, Nagpur, Maharashtra 440008, India.

1. Introduction & Scope

Orange City Batteries (“OCB”, “we”, “us”, or “our”) operates the website ocbnagpur.in and delivers retail battery sales, auto-electrical repairs, computerized diagnostics, and rapid doorstep installation services throughout the Nagpur metropolitan region. We are committed to maintaining the confidentiality and integrity of personal information collected through our website, telephonic consultations, WhatsApp messaging, and in-person workshop interactions.

This Privacy Policy is formulated in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India. It explains our data handling policies, your rights as a data principal, and our practices when interacting with authorized battery brand warranty portals.

2. Information We Collect

We collect only the information necessary to fulfill your product orders, schedule technician dispatches, evaluate electrical fitment, and facilitate manufacturer warranty coverage:

Customer Contact Data: Name, phone / WhatsApp mobile number, email address, and doorstep delivery address or breakdown location in Nagpur.
Vehicle & Equipment Specifications: Vehicle make, model, manufacturing year, fuel type, current battery AH rating, or inverter backup load specifications shared during consultations or when utilizing our Battery Fitment Check tool.
Warranty & Transaction Records: Battery serial numbers, barcode sticker details, vehicle registration numbers, tax invoice dates, and replacement history required for digital e-warranty registration and claims.
Technical & Usage Logs: Device type, browser characteristics, IP address, referring URLs, and time-stamped visit analytics collected automatically to ensure website performance and prevent malicious activity.

3. How We Use Your Information

All personal and operational data collected by Orange City Batteries is used strictly for legitimate commercial and customer-support purposes:

Doorstep Battery Dispatch & Installation: Communicating with you to confirm appointments, dispatch mobile technicians, navigate to your doorstep or breakdown spot in Nagpur, and perform on-site battery testing.
Digital Warranty Enrollment: Submitting battery serial numbers and customer contact information into official OEM portals (such as Amaron Konnekt, Exide Care, or SF Batteries portal) to generate paperless warranty certificates.
Warranty Claim Processing: Verifying battery manufacturing codes, evaluating free replacement or pro-rata credit eligibility via our Warranty Calculator, and submitting test logs to manufacturer regional service depots.
Billing & Tax Compliance: Generating GST-compliant sales invoices (HSN 8507 for lead-acid storage batteries) and maintaining mandatory accounting records.
Customer Service Updates: Sending order confirmations, quotations, warranty expiry reminders, and responding to service inquiries via WhatsApp or phone.

4. Manufacturer Portals & Third-Party Disclosures

Orange City Batteries is an authorized multi-brand retail dealer and auto-electrical service center. We partner with India’s leading battery manufacturers, including Amara Raja Energy & Mobility Limited (Amaron), Exide Industries Limited (Exide & SF Batteries), and Luminous Power Technologies.

OEM Warranty Synchronization Disclosure

When you purchase an Amaron, Exide, or SF battery from us, we log your mobile number, battery serial code, and purchase date into the respective manufacturer’s central database (e.g., Amaron Konnekt or Exide Care). This enables nationwide paperless warranty verification across authorized service centers in India. These manufacturers operate under their own independent corporate privacy policies.

We Never Sell Data: Orange City Batteries does not sell, rent, trade, or monetize customer phone numbers or personal information to third-party marketing agencies, lead brokers, or advertising networks. Information is disclosed externally only to statutory tax authorities when required by law or to authorized company service depots to settle warranty claims.

5. Data Security & Storage Protections

We maintain physical, technical, and procedural safeguards to protect your personal details against unauthorized access, loss, alteration, or disclosure:

Encrypted Web Communication: All web traffic is transmitted via TLS/HTTPS protocols with modern cipher suites.
Strict Pricing & Identity Isolation: Sensitive internal pricing structures (Dealer Price / DP records) and staff administrative tools are edge-gated behind authenticated serverless functions and isolated from public frontend code.
Access Limitation: Only authorized OCB service and billing technicians have access to customer order ledgers and diagnostic logs.

6. Cookie & Tracking Policy

Our website uses minimal, purpose-specific cookies:

Essential Technical Cookies: Necessary for core site navigation, responsive user preferences, and secure staff authentication (such as the HttpOnly ocb_session cookie for authorized staff tools).
Performance & Diagnostics: Anonymous aggregated log files to identify page load speeds, popular fitment queries, and system uptime.

You may configure your web browser to reject or delete cookies at any time. Doing so will not affect your ability to browse our public battery catalogs or access vehicle fitment recommendations.

7. Data Retention & User Rights

Customer transaction records, battery serial numbers, and digital invoices are retained for the duration of the manufacturer warranty coverage period (typically up to 72 months depending on the model) and to comply with statutory taxation requirements under Indian commercial law.

Under the DPDP Act 2023, you have the following rights regarding your personal data:

Right to Access: You can request a summary of the personal information we hold in our billing and service databases.
Right to Correction: You can request immediate correction of inaccurate phone numbers, names, or vehicle records.
Right to Erasure: You may request deletion of non-essential records once warranty obligations and statutory audit periods have lapsed.
Right of Grievance Redressal: You may raise concerns or complaints directly with our designated data supervisor.

8. Contact & Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or how your service data is handled, please contact our store management: